All use cases
HyperDM for Supplements & Wellness

Answer the dosage question. Win the subscription.

Supplements live and die on two things: customers feeling safe enough to buy, and buying again. HyperDM answers dosage, timing and stacking questions from your real label and guidance — accurate, compliant, never a health claim — then drives subscribe-and-save so a first order becomes a standing one.

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Dosage & timingStackingSubscribe & saveCompliant by design
Free to start — 50 conversations a month. No credit card.

ILLUSTRATIVE EXAMPLE · SAMPLE DATA

yourwellnessINSTAGRAM · DIRECT
how do i take the magnesium? and is it ok with my multivitamin?
The label is two capsules with your evening meal — a lot of people prefer magnesium at night. It's fine alongside a standard multivitamin 🌙 (not medical advice — check your doctor for anything specific)
got it. is there a discount if i get it every month?
Yes — Subscribe & Save is 20% off and ships every 30 days, cancel anytime. Want me to set that up?
grounded · label dosage + subscription
The DMs you already get

Trust closes the first order. Subscriptions pay the bills.

Supplement shoppers are cautious — they want to know how to take it, whether it's safe with what they already take, and whether it actually works — and they're price-sensitive on repeat. Get the safety questions answered with confidence and the subscription offer in front of them at the right moment, and you build the recurring revenue this category runs on.

01dosage & timing

“How much do I take / when do I take it?”

Use reviewed product-label information for general product questions. Route personal dosing, interactions, pregnancy, symptoms and treatment questions to a qualified professional. Test these boundaries before enabling an assistant for supplements.

02stacking & interactions

“Can I take this with [other supplement / medication]?”

It answers what your guidance supports — “it's fine alongside a standard multivitamin” — and for anything involving medication or a condition, it stays in its lane: no interaction advice, a clear “check with your doctor”, and a hand-off to your team. Safe, compliant, trustworthy.

03compliant claims

“What's it for / will it actually work?”

Use reviewed label information for general product descriptions. Do not treat an AI assistant as a compliance review or allow it to infer medical benefits, suitability or treatment claims. Route health questions to a qualified person.

04subscribe & save

Turning a one-time buyer into a subscriber

At the right moment — usually right as they're deciding — HyperDM surfaces your subscribe-and-save offer with the real discount and terms, and sets it up in the DM. This is the single biggest revenue lever in supplements, and HyperDM can surface it in the conversation where the buyer is already asking.

05refills & retention

Refills, “did my order ship?” and lapsed subscribers

It answers refill and shipping-policy questions from your reviewed info and sends the product link when a customer asks to reorder. Order status is not something it looks up, so “did my order ship?” is for your team in the Inbox. It does not message a customer unprompted before they run out or after they lapse: a sequence or broadcast you set up reaches someone only while their 24-hour messaging window is open.

Compliant by design

Product facts with human oversight.

Use the assistant for general product facts from reviewed labels. Personal dosing, medication interactions and health conditions need a qualified professional. Test these boundaries before enabling replies; software does not establish medical suitability or legal compliance.

✓Dosage and timing read straight off your real label
✓Only your approved, compliant benefit language — no “cures” claims
✓No medical, interaction or condition advice — it escalates instead
✓Surfaces subscribe-and-save and sets it up to close

ILLUSTRATIVE EXAMPLE · SAMPLE DATA

yourwellnessINSTAGRAM · DIRECT
i'm on blood thinners, is the omega-3 safe for me?
That's a question for your doctor — I can't advise on interactions with medication. What I can tell you is the dose per serving and the source. I'll flag this for our team to follow up too 🩺
grounded · label only · escalates safely
Where to start

Start on Instagram. Wellness retention will live on WhatsApp.

Instagram is the channel HyperDM runs today, and it's where your education content turns “how do I take it?” into a first order — comment-to-DM replies to each keyword comment and answers from your real label. Supplements are also a subscription business, and that ongoing side — refills, reorders, “pause my next box” — is what WhatsApp's consented inbox is built for.

Start here

HyperDM for Instagram

Education content fills your DMs with dosage, safety and stacking questions — comment-to-DM turns each into a grounded, compliant answer and a first order.

See HyperDM for Instagram
And from there

One brain, every surface.

WhatsApp is the natural home for the recurring relationship — refills, reorders and subscription management, with approved templates for the back-in-stock and reorder nudges that keep subscribers subscribed. It's coming soon, and HyperDM will run the same grounded answers there.

The honest FAQ.

The assistant can reference reviewed label information, but label text cannot establish an appropriate dose for an individual. Route dosing, interactions and health concerns to a qualified professional. Do not use automated replies as personalized medical advice.
Do not rely on automated replies for medical claims or personalized health advice. Use reviewed label information for factual product descriptions and route questions about medication, conditions or pregnancy to a qualified professional. Test your configured rules and review outcomes.
Carefully. HyperDM will confirm what your own guidance supports — for example that a product is fine alongside a standard multivitamin — but it will not advise on interactions with prescription medication or a medical condition. It tells the customer plainly to check with their doctor and escalates the thread to a human, with the full context attached.
Yes, and it's the biggest lever for supplements. At the point of decision, HyperDM surfaces your subscribe-and-save offer with the real discount and terms — “20% off, ships every 30 days, cancel anytime” — and sets it up right in the DM. Turning a one-time buyer into a subscriber in the conversation is far more effective than hoping they click a banner later.
In the conversation, yes. It answers refill and shipping-policy questions from your reviewed info and sends the product link when a customer asks to reorder; order status is not something it looks up, so your team answers that from the Inbox. It does not send reorder nudges or win-back messages out of the blue: a sequence or broadcast you set up reaches someone only while their 24-hour messaging window is open, and that window opens when they message you.
Instagram, because it's the channel HyperDM runs today — comment-to-DM catches the “how do I take it?” questions on your education content and turns them into first orders, answered from your real label. WhatsApp is the natural home for the recurring side of the business — refills, reorders, “pause my next box” — and its consented inbox and approved templates are built for exactly that. It's coming soon, not live yet, so start where the conversations already are.

Answer safely. Subscribe more. Repeat.

Set it up and test it — no card. First 50 conversations a month are free.

Get started freeNO CARD · 50 FREE CONVERSATIONS A MONTH · CANCEL ANYTIME
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