LIMITED PILOTWhatsApp is a limited pilot, not generally available. Join the list for availability updates; no launch date is promised. Get WhatsApp availability updates

The examples below preview the intended experience. Availability is limited by the notice above; a demo does not establish general availability or a launch date.

WHATSAPP DM AUTOMATION

Automate WhatsApp DMs. Stay in the rules. Close the sale.

WhatsApp automation is a limited HyperDM pilot, not generally available. Where it is switched on, HyperDM answers WhatsApp messages from your reviewed knowledge and catalog, fires the right keyword reply inside Meta's 24-hour service window, and holds free-form replies once that window closes. Direct on Meta's official WhatsApp Cloud API. Opt-in required.

Availability updates only · No promised launch date

ILLUSTRATIVE EXAMPLE · SAMPLE DATA

is the linen set still in stock? M?
It is — $146 and showing in stock as of the last catalog sync. Here's the link to pick your size 🛒
INSIDE 24H WINDOW · REVIEWED KNOWLEDGE
SAMPLE CONVERSATION — GROUNDED IN A DEMO CATALOG

Compliant, grounded, and built to close

  • DIRECT

    Your number, direct on Meta's Cloud API

    You connect your own WhatsApp Business Account direct to Meta's WhatsApp Cloud API. We're not reselling access through a Business Solution Provider, so the account stays yours.

  • KEYWORDS

    ‘PRICE’, ‘STOCK’, ‘GUIDE’ fire the reply

    A keyword fires the right reply, then hands to a grounded answer — not a dead-end link.

  • GROUNDED

    Price, stock and sizing from your catalog

    From your reviewed knowledge and synced catalog — stock as of your last sync — and the Inbox shows which sources a reply used.

  • LINKS

    Links in the thread

    Keyword replies and answers can include the link you set up — inside the 24-hour service window, never as a cold message.

  • THE WINDOW

    24 hours, enforced

    Reply freely inside the service window. Once it closes, a free-form reply is held and nothing is sent; reaching someone again needs an approved template you configure.

  • TEMPLATES

    The honest broadcast

    Template broadcasts send an approved template you choose; Meta bills its template fees to your own WhatsApp Business Account, and HyperDM adds nothing on top. Typed Inbox replies, takeover from the agent and template broadcasts are built and still being validated in the WhatsApp pilot.

  • OPT-IN

    Logged, timestamped, auditable

    Every conversation starts from a customer message or a logged opt-in. HyperDM won't message a number that hasn't consented.

  • HANDOFF

    Take over from the Inbox

    Take a thread over from the same Inbox as your Instagram DMs. Typed Inbox replies, takeover from the agent and template broadcasts are built and still being validated in the WhatsApp pilot.

Direct on Meta's WhatsApp Cloud API

An operator at a courier depot's roller door, scanner in hand — the stock question answered from the catalog.
  • WHEN SOMEONE…asks ‘is the linen set in stock? M?’
  • THEN‘$146, showing in stock’ + product link

Without automation, WhatsApp is a second job: the same ‘is this in stock?’ by hand, at all hours, and the 1am buyer gone by morning. Where WhatsApp is switched on, HyperDM answers from your reviewed knowledge and catalog and fires the right keyword reply inside Meta's 24-hour window, on your own WhatsApp Business Account.

Get WhatsApp availability updates

EXPLORE WHATSAPP

A sample WhatsApp message answered from a demo catalog with the product link, inside the 24-hour service window.

WhatsApp

Answered from the catalog, with the product link

‘Is the linen set still in stock? M?’ — answered from your reviewed knowledge and catalog with the product link, inside the 24-hour service window.

Get WhatsApp availability updates

A merchant can take a thread over for a fixed duration or until they resume (the agent pauses and auto-resumes on the timer), snooze it to resurface later, and the Inbox states whether the 24-hour reply window is open — a free-form reply outside it is refused, not sent.

One Inbox

One inbox, one agent, every channel

The same grounded agent that works your Instagram DMs works here — same catalog, same voice — and you take over any thread from the same Inbox.

Get WhatsApp availability updates

Compliant, grounded, and built to close

A creator in a spice shop's shade, paper bag in hand — the order update sent as an approved template.
  • INSIDE 24Hfree-form replies, consented
  • OUTSIDEan approved template, billed by Meta

Plenty of tools auto-reply. HyperDM answers from your reviewed knowledge and last catalog sync, and the Inbox lists the sources each AI reply used. Meta bills its template fees to your own WhatsApp Business Account, HyperDM adds nothing on top — and there's no per-number reseller fee, because HyperDM connects you direct to Meta's WhatsApp Cloud API rather than reselling a Business Solution Provider's access. Window, template and consent checks run before each supported send; they can't guarantee how Meta treats a number.

Get WhatsApp availability updates

How WhatsApp automation works

Three moves, no flowchart required. A customer opts in and messages you; HyperDM answers from your reviewed knowledge inside the 24-hour window, and holds free-form replies once it closes.

  1. Step 1: A customer opts in and messages you

    A keyword, a product question, a reply to your campaign. That opens WhatsApp's 24-hour service window — from logged, timestamped consent.

  2. Step 2: HyperDM answers from your catalog

    Price, stock status, sizing, shipping and returns from your reviewed knowledge and synced catalog, with stock as of your last sync.

  3. Step 3: Outside the window, only an approved template

    A free-form reply is held once the window closes; reaching the customer again needs an approved template you configure and send. Typed Inbox replies, takeover from the agent and template broadcasts are built and still being validated in the WhatsApp pilot.

Get WhatsApp availability updates

WhatsApp automation, answered.

Answered everything?

Get WhatsApp availability updates

Availability updates only · No promised launch date

Let your WhatsApp inbox close the sale.

Get WhatsApp availability updates

Availability updates only · No promised launch date