Send one Instagram DM to exactly the people who should get it — filtered by tag, opt-in, or a custom field, now or scheduled. Contacts outside the 24-hour window are skipped by default, or recorded as queued — a note that never auto-sends later.
ILLUSTRATIVE EXAMPLE · SAMPLE DATA
Three fields and you're live — no flow required. Filter to exactly the people who should get it, write the message once with merge tags and tracked buttons, then send now or schedule. The audience is re-resolved the moment it sends, so you never blast a stale list.
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A broadcast sends one Instagram DM to the contacts who match a segment (tags, opt-in, fields) at send time and are inside the 24-hour window — the rest are skipped by default or recorded as queued, never auto-sent later — with tracked buttons; a reply goes to the opt-in agent like any DM.
‘We just restocked your size’ goes to the contacts who match now and are inside the window, with a tracked Shop now button — and the reply goes to your agent.
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The agent answers from the workspace's knowledge and catalog and the Inbox shows the receipt — `Sources retrieved · <sources>` when retrieval found chunks, `⚠ unsourced — review` when it did not.
A broadcast is only the opening line. Switch on the agent and the follow-up is answered from your synced catalog, with the checkout link in the thread.
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A contact who hasn't messaged you in 24 hours can't be reached until they do — and most tools hide that. HyperDM makes it a choice you see: skip them and log it (the default), or record them as queued — a note for you, never an automatic resend. Either way the funnel shows the real number.
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By default, HyperDM tracks the links it adds for you — automation links, flow and broadcast link buttons, product buy links and email buttons. These go out as written: a link typed into a message, an automation or email link with a variable in it, a WhatsApp template's link button, a main-menu link, and a buy link quoted by a flow's AI step or the Playground. A tracked tap is attributed to the contact in the thread; an automation's row shows Triggered → Clicked (with clicks per run) → Emails, and clicks are events — repeat taps count, so clicks per run can exceed one and is not a unique-person conversion rate.
By default, a broadcast's link buttons are tracked, so you see who tapped ‘Shop now’, tied to the contact in the thread (a WhatsApp template's own button goes out as approved) — proof instead of a vanity ‘sent to 4,000’.
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A merchant can take a thread over for a fixed duration or until they resume (the agent pauses and auto-resumes on the timer), snooze it to resurface later, and the Inbox states whether the 24-hour reply window is open — a free-form reply outside it is refused, not sent.
Take over a chat for a set time or until you resume, and HyperDM pauses its automated replies there; replying by hand pauses them too once your message sends. The Inbox shows whether the 24-hour window is still open.
Start freeBuild the segment, write the message, send or schedule — every message through the same guardrails as your agent.
Filter by tag, opt-in or a custom field, and by who's inside the 24-hour window. A live count updates as you go.
Merge in {{first_name}} or any field, add up to three tracked buttons or a single image, and check the phone preview before it goes.
ILLUSTRATIVE EXAMPLE · SAMPLE DATA
Fire immediately or pick a time in your workspace timezone. Out-of-window contacts are skipped and logged by default (or recorded as queued), and the row shows Sent → Skipped → Clicked.
NO CARD · TEST BEFORE YOU GO LIVE · CANCEL ANYTIME
