Set its voice and limits, review your business knowledge and test important questions before enabling replies. Use it alongside fixed Instagram automations and take over when a conversation needs a person.
ILLUSTRATIVE EXAMPLE · SAMPLE DATA
No keyword map, no prompt engineering, no flowchart required. Point the agent at your store, tell it what to do in plain English, test questions in Preview, then switch it on. It answers from reviewed knowledge and your catalog, and with human review on it hands you what it can't answer.
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The agent answers from the workspace's knowledge and catalog and the Inbox shows the receipt — `Sources retrieved · <sources>` when retrieval found chunks, `⚠ unsourced — review` when it did not.
The agent reads your catalog and reviewed knowledge before it replies, and the Inbox shows the receipt on every answer. If your knowledge doesn't cover a question, turn on human review and it comes to you.
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A merchant can take a thread over for a fixed duration or until they resume (the agent pauses and auto-resumes on the timer), snooze it to resurface later, and the Inbox states whether the 24-hour reply window is open — a free-form reply outside it is refused, not sent.
Take over a chat for a set time or until you resume, and HyperDM pauses its automated replies there; replying by hand pauses them too once your message sends. The Inbox shows whether the 24-hour window is still open.
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An AI Step node inside a flow hands one turn to the agent with a plain-language goal, parks the run, and resumes down the outcome it picked — Purchased or Needs human — into the next node.
When a path must run exactly as drawn, build it on the canvas and hand the open-ended turn to the agent with an AI Step — then return to your path when it's done. AI Step needs Growth or above.
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The prompt asks the model to behave. A rule check runs on every drafted reply before it sends and holds the ones it finds breaking your discount cap or forbidden claims — supported patterns, so test the wording that matters. Keep refunds yours, and take over any thread, anytime.
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When the refund check detects a refund request, the agent is paused for that conversation before it drafts; when a drafted reply contains a phrase from the merchant's forbidden-claims list, the reply is held instead of sent and the conversation pauses — either way a note lands in the Inbox. The checks match the cues and exact phrases they know, so a reworded request or claim can get past them.
A reply the check finds above your discount cap doesn't send. The conversation pauses and a note in the Inbox says what it caught and why.
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After the agent answers, HyperDM can add one nudge toward the goal the merchant set — share a link, capture a lead or grow followers — sending the merchant's copy (no model call) at most once per contact per 24 hours; the follow goal skips a contact whose saved follow status is already true, still asks when it is unknown, and never invents a count.
After the agent answers, it can add one nudge toward the goal you set — a link, an email, a follow — in your words, at most once per contact in 24 hours.
Start freeFeed it your store, set the job in plain English, test it in Preview, then switch it on in your Instagram DMs.
Sync your catalog and point it at your site. It reads your products, prices, stock, shipping and returns, and you review the imported text before the agent can use it.
Toggle what it should do, write its voice in a sentence, and pick how long it replies. That's the whole setup — changed anytime.
On Instagram's official API, it answers from your catalog and reviewed knowledge — and pauses when you take over the chat.
