When someone replies to your Instagram story, the reply lands in your DMs and HyperDM picks it up. A story-reply automation sends your saved DM; switch on the optional AI agent and it answers from your reviewed knowledge and synced catalog — your listed price and stock status as of the last sync. Same automations and agent as your comments and keywords. No flow required.
ILLUSTRATIVE EXAMPLE · SAMPLE DATA
A story reply is the closest thing to a customer pointing at a product and asking to buy. It lands in your DMs tagged as a story reply, and HyperDM answers in-thread — with your saved DM, or, with the optional AI agent on, the price, the link and the sizing — while the story is still up.
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A text reply to the business's story lands in the DM thread flagged as a story reply (the story_reply trigger) and is answered in-thread without a keyword — by the automation's fixed DM, or, when the opt-in AI agent is on, with an answer grounded in the catalog.
Someone replies to your story — ‘wait how much are these 😍’. HyperDM picks it up in the DM and answers with the price and a link. No keyword needed.
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Every Inbox row carries the contact's lead-score band, and every agent reply shows whether it was grounded and whether it was seen — with the 24-hour reply window state one tap away on the contact card.
Lead-score bands, seen receipts and grounded receipts sit on every thread, so the reply that's about to buy is the one you look at first.
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Switch on the AI agent and story replies no automation claims get an answer from your synced catalog and reviewed knowledge — your listed price, stock status as of the last sync, and sizing — then the checkout link. It shows its sources in the Inbox, and with human review on it hands you what it can't answer.
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The agent answers from the workspace's knowledge and catalog and the Inbox shows the receipt — `Sources retrieved · <sources>` when retrieval found chunks, `⚠ unsourced — review` when it did not.
The agent reads your catalog before it replies — the matching set's back in S and M — and the Inbox shows the receipt. If your knowledge doesn't cover a question, turn on human review and it comes to you.
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A merchant can take a thread over for a fixed duration or until they resume (the agent pauses and auto-resumes on the timer), snooze it to resurface later, and the Inbox states whether the 24-hour reply window is open — a free-form reply outside it is refused, not sent.
Take over a chat for a set time or until you resume, and HyperDM pauses its automated replies there; replying by hand pauses them too once your message sends. The Inbox shows whether the 24-hour window is still open.
Get started freeThree steps, no flowchart required. The same agent as your comments and keywords, tuned for the story moment.
Someone replies to your story. The reply lands in your DMs, and Meta delivers it to HyperDM through the official Graph API.
With the AI agent on, it reads what they asked, not an exact keyword, and answers from your synced catalog — your listed price, stock status and sizing as of the last sync.
It can drop the checkout link or capture the email with a logged opt-in — and with human review on, it hands you what it can't answer.
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