A DM should never go unanswered.
HyperDM exists because stores keep losing sales in their sleep — to questions a good rep could answer in ten seconds. We're a small, bootstrapped team building the tireless sales rep every brand and creator deserves, and onboarding a founding cohort of DTC brands now.
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It started with sales lost overnight.
Stores lose orders in their sleep to questions a good rep could answer in ten seconds — “does the medium run small?” — that nobody sees until morning. By 9am the buyer has already bought elsewhere. Nothing about that is rare. It’s how most DMs end.
We tried the flow builders. We drew the diagrams and wired the keywords — and every new way a customer asked meant another branch to draw and maintain.
So we built the thing we wanted: keyword replies and a visual flow builder for the paths that must not vary, plus an optional AI assistant you brief in plain English, grounded in your reviewed catalog, that hands you the thread the moment it should. Fix the paths that must not vary. Add AI where questions do.
Four rules we don’t bend.
The agent answers from the knowledge and catalog you've reviewed. When it can't confirm an answer, it says so or hands the thread to you. AI can still make mistakes, so test the questions that matter.
You set the tone and the lines it never crosses. It sounds like you on your best day — and it knows what it's not allowed to say.
You’re billed on conversations answered, never on reach, followers or the contact list. Your follower count is your win, not our billing meter.
Take over any thread, any time. The agent steps back from that conversation while you reply.
Illustrative brand imagery, shot on hard flash — not customer photos.
Talk to us — or just try it.
We’re a small, bootstrapped team onboarding our first stores. There’s room.
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