WELCOME PROMPTS FOR INSTAGRAM

The first thing they see shouldn't be a blank box.

HyperDM fills Instagram's native ice-breaker slot with up to four tappable welcome prompts — the first thing a new contact sees in a fresh thread. They tap the question they were already thinking, and HyperDM sends the DM saved on that automation — give a prompt its own automation for its own answer. Switch on the optional AI agent to answer their follow-up questions. No blank box. No keyword to guess.

ILLUSTRATIVE EXAMPLE · SAMPLE DATA

SUGGESTED FOR YOU
What's your bestseller?
Do you ship to the UK?
First-order discount?
How do returns work?
Do you ship to the UK?
We do — £6 flat, 3–5 days, and free over £75. Shipping details: your-store.com/shipping
ICE-BREAKER TAP · YOUR SAVED DM
SAMPLE CONVERSATION — A SAVED DM, SENT ON A TAP

A tap beats a blank box

  • NATIVE

    Instagram's own ice-breaker slot

    HyperDM pushes up to four prompts into the slot Instagram reserves for a business's frequently-asked questions — on the official Graph API, no code, no theme change.

  • FIRST TOUCH

    Before they've typed a word

    A new contact opens a fresh thread and sees your prompts first. They tap the question they were already thinking.

  • YOU CHOOSE

    Steer the opener

    Put your bestseller, your first-order offer, or the objection that stalls buyers in the slot — every new thread opens on it.

  • YOUR ANSWER

    The DM you wrote, on a tap

    A tap sends the automation's saved DM — a link, a price, a policy. Prompts in one automation share it; give a prompt its own automation for its own answer.

  • UNSOLICITED?

    Never sends first

    Prompts sit in the slot and do nothing until a person opens your DMs and taps one. The contact starts the conversation; HyperDM answers.

  • NEW THREADS

    Only on a fresh thread

    Once a contact has messaged you, Instagram hides the prompts and the conversation carries on as normal. A first-touch tool, not a banner.

  • PLATFORM

    Official Instagram API

    On the official Graph API, inside Instagram's rules, every send logged.

  • PRICE

    50 free conversations a month

    No card to start. Priced on conversations, never followers or contacts — a viral post moves your bill by the people it actually answered.

The first thing they see

A founder at a stockroom bench under flash, phone in hand — the new thread already has a first move.
  • SLOT4 prompts · Instagram native
  • ON TAPyour saved DM

A fresh DM used to open to an empty box and a blinking cursor. Now it opens on up to four tappable prompts you chose — ‘What's your bestseller?’, ‘Do you ship to the UK?’, ‘First-order discount?’, ‘How do returns work?’ — so the warmest moment you get with a new contact starts a sale instead of stalling before hello.

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EXPLORE WELCOME PROMPTS

Up to four ice-breaker prompts fill Instagram's native slot on a fresh thread (the ice_breaker automation, pushed via messenger_profile); nothing is sent until the contact taps one — the tap becomes their first message and sends the automation's saved DM, here the shipping answer the merchant wrote.

Welcome prompts

Four prompts. One tap. Your answer.

The prompts appear when someone opens a fresh thread. ‘Do you ship to the UK?’ — tap — your saved reply: ‘We do — £6 flat, 3–5 days, and free over £75.’ Prompts in one automation share one saved reply; give a prompt its own automation for its own answer.

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Every Inbox row carries the contact's lead-score band, and every agent reply shows whether it was grounded and whether it was seen — with the 24-hour reply window state one tap away on the contact card.

Signal

A tap is intent you can see

Every new thread that opens on a prompt lands in the Inbox with a lead-score band — so you see who tapped ‘First-order discount?’ and is one step from buying.

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From the first tap to the checkout link

A creator grinning on a ferry deck at midday, hair in the wind, flash-lit against the crushed harbour.
  • AFTER THE TAPoptional AI agent
  • HANDOFFyou take over anytime

A tap sends the DM saved on that automation. When they reply, the optional AI agent can take it from there — answering from your reviewed knowledge and catalog with the price and a checkout link — and with human review on, it hands you what it can't answer.

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EXPLORE THE ANSWER

The agent answers from the workspace's knowledge and catalog and the Inbox shows the receipt — `Sources retrieved · <sources>` when retrieval found chunks, `⚠ unsourced — review` when it did not.

Grounded answers

A follow-up question, answered from your catalog

When they ask a follow-up, the agent reads your catalog before it names a product, with the price and a checkout link, and the Inbox shows the receipt. If your knowledge doesn't cover a question, turn on human review and it comes to you.

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When the refund check detects a refund request, the agent is paused for that conversation before it drafts; when a drafted reply contains a phrase from the merchant's forbidden-claims list, the reply is held instead of sent and the conversation pauses — either way a note lands in the Inbox. The checks match the cues and exact phrases they know, so a reworded request or claim can get past them.

Guardrails

Refunds and doubts come to you

A detected refund request pauses the agent for that person and leaves a note in the Inbox. With human review on, so does a question the agent can't support.

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Live in 1-2-3

Write up to four prompts, push them once, and every fresh thread opens with a tap instead of a blank box.

  1. Step 1: Write up to four prompts

    The questions new contacts ask you most. Prompts in one automation share its saved DM, so group the ones a single answer covers and give any other question its own automation.

  2. Step 2: Push to Instagram

    One tap sends them into Instagram's native ice-breaker slot on the official Graph API — no code, no theme change. They appear the moment someone opens a fresh thread.

  3. Step 3: They tap, it sends your DM

    A new contact sees the prompts first and taps one; HyperDM sends the DM saved on that prompt's automation. Switch on the optional AI agent to carry the follow-up.

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Welcome prompts, answered.

Answered everything?

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No card · Cancel anytime

Give every new DM a first move.

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NO CARD · TEST BEFORE YOU GO LIVE · CANCEL ANYTIME