The examples below preview the intended experience. Availability is limited by the notice above; a demo does not establish general availability or a launch date.
HyperDM for WhatsApp
A sales rep for your WhatsApp Business inbox.
WhatsApp automation is a limited HyperDM pilot, not generally available. Where it is switched on, messages to your number reach the Inbox and can get keyword replies or AI answers from your reviewed knowledge inside Meta's 24-hour service window; outside it, free-form replies are held, not sent. Direct on Meta's official WhatsApp Cloud API.
Preview only · No promised launch date
ILLUSTRATIVE EXAMPLE · SAMPLE DATA
It is — $146, and it's showing in stock as of the last catalog sync. Want the link to pick your size?
Here it is: your-store.com/linen-set 🛒
On WhatsApp
WhatsApp Business automation with the rules checked first.
Most WhatsApp Business automation either plays it so safe it can't sell, or breaks policy and gets your number blocked. Where WhatsApp is switched on, HyperDM answers in the inbox with the 24-hour window, templates and consent checked before each send.
Grounded catalog answers
Answers use your synced catalog and reviewed policies. AI can still make mistakes; review the knowledge and hand off uncertain replies.
groundedKeyword replies
A keyword in a customer's message fires your automation's reply inside the 24-hour service window.
keyword24-hour window aware
Free-form replies require an open service window. Outside it, a send requires an explicitly configured approved template and the applicable consent checks; HyperDM does not automatically substitute a template.
window checksApproved templates
Eligible templates are checked before sending. Template approval and HyperDM's checks do not guarantee delivery, quality ratings or freedom from platform restrictions.
templatesTake over from the Inbox
Reply yourself from the same Inbox as your Instagram DMs while the 24-hour window is open. Typed Inbox replies, takeover from the agent and template broadcasts are built and still being validated in the WhatsApp pilot.
handoffSTOP and START
Consent is checked before each send. STOP blocks every later send to that person until they send START.
consentHow it works
How WhatsApp DM automation works with HyperDM.
In the limited pilot, eligible replies use your reviewed knowledge inside the service window. A closed window requires a separately configured approved template; a free-form reply is refused.
Trigger
A customer starts the conversation — an order question, a product query, a reply to a campaign. That opens a 24-hour service window, and HyperDM picks it up through Meta’s official WhatsApp Cloud API.
Grounded answer
Eligible replies use your synced catalog inside the window. Outside it, use an explicitly configured approved template with the required consent. Free-form replies are refused.
Reply or step in
Keyword replies and AI answers go out only while the service window is open, and STOP and START are recorded. Typed Inbox replies, takeover from the agent and template broadcasts are built and still being validated in the WhatsApp pilot.
Compliant by design
Window, template and consent checks before sending.
WhatsApp is unforgiving about policy — one bad blast and you’re blocked. HyperDM routes every message through a single compliance gate, so the 24-hour window, templates, and consent are enforced on every send.
- Your own WhatsApp Business Account, connected direct to Meta’s Cloud API
- 24-hour service window enforced automatically
- Approved templates outside the window — no guesswork
- Consent logged on every opt-in, audit trail on every thread
ILLUSTRATIVE EXAMPLE · SAMPLE DATA
You’re back in stock! The linen dress in M is available again — reply here to grab it before it’s gone.
HyperDM vs ManyChat
HyperDM vs ManyChat on WhatsApp.
WhatsApp punishes mistakes — a bad blast tanks your quality rating or blocks your number. Here’s where a grounded agent earns its place in the flow.
Transparent billing
HyperDM bills conversations. Meta bills its own fees.
Direct on Meta’s Cloud API
You connect your own WhatsApp Business Account straight to Meta’s WhatsApp Cloud API. No Business Solution Provider reselling you access, and no per-number reseller fee on top.
In-window replies free
Replies inside WhatsApp’s 24-hour service window are free to send under Meta’s pricing — HyperDM bills on conversations answered, never per message.
Meta bills its own fees
Meta charges for the templates you send outside the window, straight to your own WhatsApp Business Account. HyperDM doesn’t bill you for them or add a markup. No surprises.
FAQ
HyperDM on WhatsApp, answered.
Does HyperDM use the official WhatsApp Business API?+
Yes — direct on Meta’s WhatsApp Cloud API, not resold through a Business Solution Provider. You connect your own WhatsApp Business Account and number through Meta’s own signup, so the account stays yours. Using the official API doesn’t guarantee how Meta treats a number.
How does the 24-hour customer service window work?+
Eligible free-form replies require an open 24-hour service window. Outside it, a send requires an explicitly configured approved template and applicable consent. HyperDM refuses free-form sends rather than automatically substituting a template.
Will I pay extra WhatsApp or Meta fees?+
Only Meta’s own. Replies inside the 24-hour service window are free to send under Meta’s pricing; templates sent outside it carry Meta’s per-message rate, which Meta bills to your own WhatsApp Business Account. HyperDM bills on conversations answered — by an automation, a flow or the AI agent — never per message, and because you connect direct to Meta’s Cloud API rather than through a reseller, there’s no per-number BSP fee on top.
Can HyperDM answer product questions on WhatsApp?+
In the limited pilot, eligible replies use your synced catalog and reviewed policies. Stock reflects the last sync. AI can make mistakes, so review the sources and use human handoff when needed.
Is WhatsApp available on the free plan?+
WhatsApp is coming soon, and it will land on paid plans (Starter and up) — the free plan runs one channel, and today that channel is Instagram. Start free on Instagram now and add WhatsApp the moment it launches; on a paid plan all your channels then run at once.
What are WhatsApp message templates and does HyperDM handle them?+
Templates require Meta approval before eligible sends outside the service window. A pilot workspace must explicitly configure a supported template and meet the consent checks. HyperDM does not automatically replace an expired free-form reply with a template.
Will WhatsApp automation get my number banned?+
No tool can guarantee protection from account restrictions or quality-rating changes. The limited pilot uses Meta's Cloud API with window, template and consent checks, but you must still follow Meta's requirements. Template approval does not guarantee delivery or an unchanged quality rating.
Can HyperDM recover abandoned carts on WhatsApp?+
No. HyperDM does not offer abandoned-cart recovery, and it sends no abandoned-cart or checkout reminders on WhatsApp. Any send outside the 24-hour service window needs an explicitly configured approved template and the applicable consent checks.
From the blog
More on WhatsApp DM automation.
Playbooks, pricing math, and the compliance rules — from the team building HyperDM.
WhatsApp Business Automation: A Guide for DTC and Creators
Learn how WhatsApp Business automation actually works — the free app versus the API, Meta’s 24-hour window and template rules, and what it really costs.
ReadInstagram Lead Generation Tools That Capture the Lead Inside the DM
The best Instagram lead generation tools, sorted by where they capture the lead: inside the DM, from the bio link, or from an ad. Verified prices.
ReadInstagram's “Automated Behavior” Warning: What Triggers It, and Why Official-API Tools Don't
What Instagram's automated-behavior warning means, the tools that cause it, what to do the morning you see it, and how to spot a safe DM automation tool.
ReadPut a closer in your WhatsApp inbox.
Start free on Instagram — WhatsApp lands on paid plans soon.