HyperDM for WhatsApp
A sales rep for your WhatsApp Business inbox.
HyperDM is WhatsApp Business automation that answers DMs from your real catalog, recovers carts, and closes the sale — fully inside Meta’s 24-hour window and template rules. Official Business API. AI-first, with a flow builder when you want one.
Coming soon on paid plans from $39/mo — start free on Instagram today, add WhatsApp the moment it lands.
It shipped this morning — here’s your tracking. While you’re here, the matching belt is 20% off this week. Want it added?
Done — here’s your checkout link 🛒 it’ll ship with your next order.
On WhatsApp
WhatsApp Business automation that stays compliant.
Most WhatsApp Business automation either plays it so safe it can’t sell, or breaks policy and gets your number blocked. HyperDM handles the inbox end-to-end — answering, recovering, and closing — with the 24-hour window, templates and consent enforced on every send.
Grounded catalog answers
Price, stock, shipping and returns — answered from your real catalog and policies. Never an invented price, never a promise your store can’t keep.
groundedCart recovery & checkout
Nudge abandoned carts within policy and drop the checkout link to close the sale, right in the thread — where your customer already replies fastest.
cart recovery24-hour window aware
Reply freely inside the service window; the moment it closes, HyperDM switches to a pre-approved template automatically — so you never send a non-compliant message.
compliantApproved templates
Order updates, back-in-stock and re-engagement go out as approved message templates — no policy violations, no quality-rating hits, no blocks.
templatesHuman handoff
Anything risky — a refund, a complaint, an angry customer — is flagged and handed to you, with the full thread and context so you can pick up mid-conversation.
handoffLead capture & opt-in
Collect numbers and emails with logged consent, and sync them to your ESP for the follow-up — every opt-in timestamped and auditable.
leads · opt-inHow it works
How WhatsApp DM automation works with HyperDM.
A customer messages you, HyperDM answers from your real store inside the service window, and it closes — switching to an approved template the instant the window shuts.
Trigger
A customer starts the conversation — an order question, a product query, a reply to a campaign. That opens a 24-hour service window, and HyperDM picks it up through the official Business API.
Grounded answer
Inside the window HyperDM replies freely, pulling the real price, stock and order status from your store. Outside it, it queues a pre-approved template instead — never a policy violation.
Close or capture
It sends the checkout link to close, recovers the cart, or logs consent and syncs the lead — and routes anything risky to you with the full thread attached.
Compliant by design
Fast replies that never break the rules.
WhatsApp is unforgiving about policy — one bad blast and you’re blocked. HyperDM routes every message through a single compliance gate, so the 24-hour window, templates, and consent are enforced on every send.
- Verified business sender via an official BSP (360dialog)
- 24-hour service window enforced automatically
- Approved templates outside the window — no guesswork
- Consent logged on every opt-in, audit trail on every thread
You’re back in stock! The linen dress in M is available again — reply here to grab it before it’s gone.
HyperDM vs ManyChat
HyperDM vs ManyChat on WhatsApp.
WhatsApp punishes mistakes — a bad blast tanks your quality rating or blocks your number. Here’s where a grounded agent earns its place in the flow.
Transparent billing
You only pay for the AI work.
Official BSP
Connected through 360dialog, an official WhatsApp Business Solution Provider. Your number, verified and safe.
Service conversations free
Customer-initiated service conversations are free to send — HyperDM only meters the AI conversation.
Fees passed through
WhatsApp template and per-number costs show up as a transparent metered line. No markup, no surprises.
FAQ
HyperDM on WhatsApp, answered.
Does HyperDM use the official WhatsApp Business API?+
Yes. HyperDM connects through an official WhatsApp Business Solution Provider (360dialog), so you get a verified business sender — no gray-area automation that risks your number.
How does the 24-hour customer service window work?+
Within 24 hours of a customer’s message, HyperDM can reply freely. Outside that window it sends a pre-approved message template, so every send stays compliant with WhatsApp’s rules.
Will I pay extra WhatsApp or Meta fees?+
WhatsApp conversation and template fees are passed through transparently as a metered line — we only charge for the AI work. Customer-initiated service conversations are free to send.
Can HyperDM answer product questions on WhatsApp?+
Yes. HyperDM is grounded in your real catalog, inventory and policies, so it answers price, stock, shipping and returns accurately, recovers carts, and sends the checkout link — never an invented price.
Is WhatsApp available on the free plan?+
WhatsApp is coming soon, and it will land on paid plans (Starter and up). Meta charges a per-conversation fee on WhatsApp that we can’t absorb on a free plan, so start free on Instagram now and add WhatsApp the moment it launches — all your channels then run at once.
What are WhatsApp message templates and does HyperDM handle them?+
Templates are the pre-approved messages WhatsApp requires when you reach out beyond the 24-hour service window — order updates, back-in-stock alerts, re-engagement. HyperDM sends them automatically the moment the window closes, so your outreach stays compliant without you tracking the clock.
Will WhatsApp automation get my number banned?+
Not when it’s done through an official BSP and within policy, which is exactly how HyperDM works. Every message routes through a single compliance gate that enforces the service window, templates and consent — so you protect your quality rating and your number instead of risking a block with a gray-area tool.
Can HyperDM recover abandoned carts on WhatsApp?+
Yes. HyperDM spots an abandoned cart, sends a compliant nudge, and drops the checkout link right in the thread to close — and because WhatsApp messages get read fast, recovery on this channel tends to convert better than email.
From the blog
More on WhatsApp DM automation.
Playbooks, pricing math, and the compliance rules — from the team building HyperDM.
WhatsApp Business Automation: A Guide for DTC and Creators
Learn how WhatsApp Business automation actually works — the free app versus the API, Meta’s 24-hour window and template rules, and what it really costs.
ReadThe WhatsApp 24-Hour Window Explained (and How Templates Work)
Learn how the WhatsApp 24-hour window works — when it opens, how it resets, what you can send inside it, and why approved templates are the only way out.
ReadWhatsApp Business API Explained: App vs API, Rules, and Costs
The WhatsApp Business API explained without the jargon — how it differs from the free app, what Meta’s rules and per-message pricing mean, and who needs it.
Read