HyperDM for WhatsApp
A sales rep for your WhatsApp Business inbox.
HyperDM is WhatsApp Business automation that answers DMs from your real catalog, recovers carts, and closes the sale — fully inside Meta’s 24-hour window and template rules. Direct on Meta’s official WhatsApp Cloud API. AI-first, with a flow builder when you want one.
Coming soon on paid plans from $39/mo — start free on Instagram today, add WhatsApp the moment it lands.
It shipped this morning — here’s your tracking. While you’re here, the matching belt is 20% off this week. Want it added?
Done — here’s your checkout link 🛒 it’ll ship with your next order.
On WhatsApp
WhatsApp Business automation that stays compliant.
Most WhatsApp Business automation either plays it so safe it can’t sell, or breaks policy and gets your number blocked. HyperDM handles the inbox end-to-end — answering, recovering, and closing — with the 24-hour window, templates and consent enforced on every send.
Grounded catalog answers
Price, stock, shipping and returns — answered from your real catalog and policies. Never an invented price, never a promise your store can’t keep.
groundedCart recovery & checkout
Nudge abandoned carts within policy and drop the checkout link to close the sale, right in the thread — where your customer already replies fastest.
cart recovery24-hour window aware
Reply freely inside the service window; the moment it closes, HyperDM switches to a pre-approved template automatically — so you never send a non-compliant message.
compliantApproved templates
Order updates, back-in-stock and re-engagement go out as approved message templates — no policy violations, no quality-rating hits, no blocks.
templatesHuman handoff
Anything risky — a refund, a complaint, an angry customer — is flagged and handed to you, with the full thread and context so you can pick up mid-conversation.
handoffLead capture & opt-in
Collect numbers and emails with logged consent, and sync them to your ESP for the follow-up — every opt-in timestamped and auditable.
leads · opt-inHow it works
How WhatsApp DM automation works with HyperDM.
A customer messages you, HyperDM answers from your real store inside the service window, and it closes — switching to an approved template the instant the window shuts.
Trigger
A customer starts the conversation — an order question, a product query, a reply to a campaign. That opens a 24-hour service window, and HyperDM picks it up through Meta’s official WhatsApp Cloud API.
Grounded answer
Inside the window HyperDM replies freely, pulling the real price, stock and order status from your store. Outside it, it queues a pre-approved template instead — never a policy violation.
Close or capture
It sends the checkout link to close, recovers the cart, or logs consent and syncs the lead — and routes anything risky to you with the full thread attached.
Compliant by design
Fast replies that never break the rules.
WhatsApp is unforgiving about policy — one bad blast and you’re blocked. HyperDM routes every message through a single compliance gate, so the 24-hour window, templates, and consent are enforced on every send.
- Your own WhatsApp Business Account, connected direct to Meta’s Cloud API
- 24-hour service window enforced automatically
- Approved templates outside the window — no guesswork
- Consent logged on every opt-in, audit trail on every thread
You’re back in stock! The linen dress in M is available again — reply here to grab it before it’s gone.
HyperDM vs ManyChat
HyperDM vs ManyChat on WhatsApp.
WhatsApp punishes mistakes — a bad blast tanks your quality rating or blocks your number. Here’s where a grounded agent earns its place in the flow.
Transparent billing
You only pay for the AI work.
Direct on Meta’s Cloud API
You connect your own WhatsApp Business Account straight to Meta’s WhatsApp Cloud API. No Business Solution Provider reselling you access, and no per-number reseller fee on top.
In-window replies free
Replies inside WhatsApp’s 24-hour service window are free to send under Meta’s pricing — HyperDM only meters the AI conversation.
Meta’s fees passed through
Meta charges for the templates you send outside the window. Those show up as a metered line at cost. No markup, no surprises.
FAQ
HyperDM on WhatsApp, answered.
Does HyperDM use the official WhatsApp Business API?+
Yes — direct on Meta’s WhatsApp Cloud API, not resold through a Business Solution Provider. You connect your own WhatsApp Business Account and number through Meta’s own signup, so you’re a verified business sender and the account stays yours — no gray-area automation that risks your number.
How does the 24-hour customer service window work?+
Within 24 hours of a customer’s message, HyperDM can reply freely. Outside that window it sends a pre-approved message template, so every send stays compliant with WhatsApp’s rules.
Will I pay extra WhatsApp or Meta fees?+
Only Meta’s own. Replies inside the 24-hour service window are free to send under Meta’s pricing; templates sent outside it carry Meta’s per-message rate, passed through transparently as a metered line. HyperDM charges for the AI work — and because you connect direct to Meta’s Cloud API rather than through a reseller, there’s no per-number BSP fee on top.
Can HyperDM answer product questions on WhatsApp?+
Yes. HyperDM is grounded in your real catalog, inventory and policies, so it answers price, stock, shipping and returns accurately, recovers carts, and sends the checkout link — never an invented price.
Is WhatsApp available on the free plan?+
WhatsApp is coming soon, and it will land on paid plans (Starter and up) — the free plan runs one channel, and today that channel is Instagram. Start free on Instagram now and add WhatsApp the moment it launches; on a paid plan all your channels then run at once.
What are WhatsApp message templates and does HyperDM handle them?+
Templates are the pre-approved messages WhatsApp requires when you reach out beyond the 24-hour service window — order updates, back-in-stock alerts, re-engagement. HyperDM sends them automatically the moment the window closes, so your outreach stays compliant without you tracking the clock.
Will WhatsApp automation get my number banned?+
Not when it runs on Meta’s own WhatsApp Cloud API and inside policy, which is exactly how HyperDM works. Your WhatsApp Business Account is yours, connected direct to Meta, and every message routes through a single compliance gate that enforces the service window, templates and consent — so you protect your quality rating and your number instead of risking a block with a gray-area tool.
Can HyperDM recover abandoned carts on WhatsApp?+
Yes. HyperDM spots an abandoned cart, sends a compliant nudge, and drops the checkout link right in the thread to close — and because WhatsApp messages get read fast, recovery on this channel tends to convert better than email.
From the blog
More on WhatsApp DM automation.
Playbooks, pricing math, and the compliance rules — from the team building HyperDM.
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