Meta Tech Provider
97% OF COMMENTS NEVER GET A REPLY
HyperDM turns comments and DMs into useful conversations in seconds — grounded in your real catalog, with a clean handoff when it needs you.
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The moment someone comments, replies to a story or DMs the keyword, HyperDM is already talking to them — so the connection happens while they still care.
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A comment that contains the keyword (matched case-insensitively) gets one of the public reply variants under the comment and a DM with the link — the comment_keyword automation.
Reply publicly so the thread looks alive, then take it to the DM with the link, the code or the answer. Post scoping, tap-then-link and a follow-up nudge are built in.
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A DM-keyword automation can match the exact keyword or, in intent mode, the meaning of the message ("Recognize intention"), then send the DM and its link — the dm_keyword trigger with matchKind = intent.
Match the exact keyword, or turn on intent mode and match what they meant. Up to five keywords, exclusions that veto a match, first match wins.
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A flow drawn on the canvas runs a fixed path — Trigger → Message → Condition → Smart delay → AI Step — with the node types, labels and branch ports the flow editor draws.
A giveaway, a lead magnet, a launch — build it on the canvas: trigger, message, condition, delay, tagging, data capture. Then drop an AI Step in for the turn that needs judgement.
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Brief the agent in plain English. It answers from your catalog, prices and policies — and shows its source — instead of inventing something confident.
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The agent answers from the workspace's knowledge and catalog and the Inbox shows the receipt — `grounded · <sources>` when retrieval found chunks, `⚠ unsourced — review` when it did not.
The agent reads your synced products and knowledge before it replies. Sold-out items are never offered, and every reply carries a grounded receipt you can check in the Inbox.
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An AI Step node inside a flow hands one turn to the agent with a plain-language goal, parks the run, and resumes down the outcome it picked — Purchased or Needs human — into the next node.
Inside any flow, hand a single turn to the agent with a plain-language goal. It answers, parks the run, and resumes down the outcome you drew — Purchased or Needs human.
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A refund-shaped DM is handed to a human before the agent ever runs, and a drafted reply that uses a forbidden claim is never sent — in both cases the agent pauses for that conversation and leaves a note in the Inbox.
Max discount, forbidden claims, and refund-shaped messages that go straight to you. A reply that breaks a rule is never sent — the agent pauses and leaves you a note.
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Every conversation in one place, with what the agent said, whether it was grounded, who's hot, and whether the reply window is still open — so you answer the ones that matter.
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Every Inbox row carries the contact's lead-score band, and every agent reply shows whether it was grounded and whether it was seen — with the 24-hour reply window state one tap away on the contact card.
Lead-score bands, seen receipts and grounded receipts sit on every thread. You can see at a glance who is close to buying and what the agent told them.
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A merchant can take a thread over for a fixed duration or until they resume (the agent pauses and auto-resumes on the timer), snooze it to resurface later, and the Inbox states whether the 24-hour reply window is open — a free-form reply outside it is refused, not sent.
Take a thread over for an hour, a day or until you resume, snooze it to come back later, and see whether the 24-hour reply window is still open before you type.
Start freeConnect, describe, go live — and stop missing the people who already showed up.
One click through the official Instagram API. No password handed over, no grey-area tooling.
Tell HyperDM what to do in a sentence and it drafts the automation. Draw the paths that must not vary on the canvas.
Run counts, link taps and every conversation in the Inbox — with the agent's receipts beside each reply.
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